Buying From Us
Download our pricelist here
COVID-19 Coronavirus Update: Our team is working remotely and only an email away from any questions or queries you may have. Please contact us via firstname.lastname@example.org and we will be in touch. Due to the current circumstances, we will send orders as soon as possible but please bear with us whilst we take utmost care in ensuring everyone is safe.
To order, either:
- Place your order in our online shop. Upon checkout you have the option to create an account or checkout as a guest user.
- Forward your written orders by email or fax. Orders from new and international customers will need to be paid for in advance. Existing customers who order regularly will be set up with a 30 day account.
- Email: email@example.com
- Fax: +44 (0)8701 236191
Please see the information below for full details and a list of our international distributors.
Carriage is charged on all orders. This will not (usually) exceed £15.00 for UK mainland addresses. Although we aim to ship all orders promptly, processing times may vary and you should allow up to 14 days for delivery.
Existing customers may place orders for payment on account provided you have ordered from us within the last twelve months. Otherwise, we require pre-payment as indicated in the section for Non-Account Customers. Subsequently, orders may be invoiced for payment as long as your account remains current and in good standing.
Account customers can order by post, fax or email. Please ensure that we have your correct contact details including contact telephone numbers for the purchasing, delivery, and invoice addresses. Terms are 30 days.
Carriage is charged at cost and varies depending on the weight of items ordered. It starts at £6.00 and should (usually) not exceed £15.00 for UK mainland addresses. Although we aim to ship all orders promptly, processing times may vary and you should allow up to 14 days for delivery.
We require pre-payment for non-account orders. Payment may be made by cheque, debit card, BACS transfer, or SWIFT. You can order by post, fax, or email.
Within the UK mainland, carriage is £6.00. Goods are sent by Royal Mail using a Signed For service. For large or bulky orders carriage may be more. Carriage for non-mainland and overseas addresses is charged at cost and varies depending on the weight of items ordered. The total fee is calculated at checkout. We can provide a proforma invoice to quote the exact cost on request. Although we aim to ship all orders promptly, processing times may vary and you should allow up to 14 days for delivery.
We have a number of international distributors who sell our products outside of the United Kingdom. A full list follows below. If there is no distributor available in your area then you can order from us directly using the instructions on our Non Account Customers section.
Tel: +32 9 238 16 32
Fax: +32 9 238 23 62
DJ Instrumenter A/S
Tel: +45 36772022
Tel: +45 61715035
Fotoula Karachaliou Farmacy
6, Kyprou st Peristeri
Tel.: +306981782428 (wholesale orders)
Unit 276, Block F
Blanchardstown Corporate Park
Ballycoolin, DUBLIN 12
Tel: +353 1 8975900
Fax: +353 1 8293915
Trusetal Verbandstoffwerk GmbH
33758 Schloss Holte – Stukenbrock
Tel: +49 (0) 5207 991688 – 20
Fax:+49 (0) 5207 991688 – 28
Distributors in the Rest of the World
Aviva & Mann Optical Group
5-7 Glassford Rd
Kewdale WA 6105
Tel: +61 8 9353 0400
Fax: 1300 850 886
Device Technologies Australia
Unit 8, 25 Frenchs Forest Road
Tel: +161 29975 5755
Fax: +161 29975 5711
Eye Care and Cure
4646 S. Overland Drive
Tel: 1 800 486 6169
Shipping charges apply to all orders, and cover the cost of processing, picking and packaging each order; plus, a signed for postal or courier delivery. The shipping costs are clearly displayed at the checkout when purchasing online.
All sales are conducted on a business-to-business basis. To view our terms and conditions, please click here.
“Kay Pictures is the source of much of our paediatric equipment…fixation targets, visual acuity tests and occlusive patches too.”
Jonathan Drury, Sheffield Teaching Hospitals