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Purchasing FAQ

Do you have any questions regarding our products, shipping or wonder how to get in touch? Have a look below at some frequently asked questions. We hope you will find the answers you are looking for.

No. You can also email your order to contact@kaypictures.co.uk or call us on +44 (0)1442 823507.

If the item shows as currently out of stock, please contact us via email contact@kaypictures.co.uk or telephone +44 (0)1442 823507 to enquire about this product’s earliest availability.

We are able to ship our products to most countries, however, should you wish to place an order from the USA, please get in touch with us via email contact@kaypictures.co.uk, so that we can advise on the options available to you.

You can also buy from our approved international distributors. Find out more here.

Carriage is charged depending on the weight/value of the items ordered.

The minimum cost is £6.50 for UK mainland addresses.

Carriage for non-mainland and overseas addresses is charged at cost and varies depending on the weight of items ordered.

When ordering online, the cost is automatically calculated at check out.

Usually there will be VAT and a customs clearance fee to pay in order to receive the goods. This can vary by country, so we are unable to provide specific costs.

Although we aim to ship all orders promptly, processing times may vary, and you should allow up to 14 days for delivery, and longer for overseas orders.

Please contact us at contact@kaypictures.co.uk if your order is not delivered within this time frame.

Our products are designed to be used by eye professionals that is why we sell B2B. To purchase individual Kay Fun Patchesvisit our UK online shop, where you will also find an overview of our international distributors, detailed instructions and a choice of helpful accessories to aid parents and patients. 

Adult Eye and Glasses Patches are available from our website www.kayfunpatch.com

Yes, Kay iSight Test Business is available for organisations using Apple Business/Schools Manager and MDM distribution. It offers access to the same content as Kay iSight Test Pro on a single or multiple centrally-managed mobile iOS devices.

Kay Say & Match is not available for organisations but can be downloaded for free on both iOS and Android devices.

We currently offer free trials for your patients of our Amblyopia Tracker which is available for both iOS and Android mobile phones.

Kay iSight Test Professional
The app offers each user the choice between a monthly or annual subscription period.
All first-time users receive a one month free trial. You can cancel the subscription at any time within the free trial period at no cost. After the trial period has ended, subscription charges will apply accordingly.

Kay iSight Test Business
There will be a small, initial download cost per device to access the app as well as a fixed-term, annual licence fee paid directly to Kay Pictures Ltd which ensures the app installs updates and continues to function on any new Apple device and iOS update during the term of the agreement. Please contact us for more details.

Kay Say & Match
This app has no subscription model. It is completely free to download from the Apple AppStore and Google Play.
Three games can be accessed free of charge and the fourth game is an in-app purchase for a one-off payment.

Amblyopia Tracker
The Amblyopia Tracker has no subscription model, and is only fully functional with an activation code. Eye Professionals will be able to purchase valid codes which they can then pass on to their patients for use.
Read more on our current offer of a free trial for your patient here.