FAQs

Do you have any questions regarding our products, shipping or wonder how to get in touch?
Have a look below at some frequently asked questions. We hope you will find the answers you are looking for.

Products

Each of our Kay Picture Test books includes full instructions.
We also provide short videos detailing the use of the Kay Picture Single Crowded, Linear and Screening Test books here.

Yes, we provide a visual acuity conversion chart for testing at 3m and 6m distance. You can download it here.

No, unfortunately this is not possible. Apps in general can only be purchased directly for each user from the Apple AppStore for iOS devices and via Google Play for Android.
Our Kay iSight Test Professional app as well as Kay Say & Match are available for iPhones and iPads only.
Once launched, the Amblyopia Tracker can be downloaded to both iOS and Android mobile phones.

Kay iSight Test Professional App
The app offers each user the choice between a monthly (£4.99) or annual subscription (£35.99) period.
All first-time users receive a one month free trial. You can cancel the subscription at any time within the free trial period at no cost. After the trial period has ended, subscription charges will apply accordingly.

Kay Say & Match
This app has no subscription model, it is completely free to download from the Apple AppStore for iPhones and iPads only.
Three games can be accessed free of charge and the fourth game is an in-app purchase for a one-off payment of £2.99.

Amblyopia Tracker
We are currently undertaking research for this app. Once launched, the Amblyopia Tracker will have no subscription model, but will only be fully functional with an activation code. Eye Professionals will be able to purchase valid codes which they can then pass on to their patients for use.
Find further information and updates on the research for the Amblyopia Tracker here.

We are not able to advise on any technical problems and kindly ask you to contact the Apple or Google support team.

Full instructions are provided with the Kay Magic Patches.
To view a short video on how to fit and attach the patch to your lens, click here.

Yes, we do. For a full overview of our free supporting materials and information currently available for eye professionals visit our resources page.

Where available, you will find short videos, charts, further information and relevant downloads on the description tab for the specific product.

Orders & Shipping

No. Alternatively, you can also email your order to orders@kaypictures.co.uk , call us on + (0) 1442 823507 or send a fax to +44 (0) 8701 236191.
For detailed information on how to buy from us, please read more here.

We are able to ship our products to most countries; however, should you wish to place an order from the USA, please get in touch with us via email contact@kaypictures.co.uk , so that we can advise on the options available to you.

Carriage is charged depending on the weight/value of the items ordered.
The minimum cost is £6.00 and should usually not exceed £15.00 for UK mainland addresses.
Carriage for non-mainland and overseas addresses is charged at cost and varies depending on the weight of items ordered.

When ordering online, the cost is automatically calculated at check out.

Usually there will be VAT and a customs clearance fee to pay in order to receive the goods. This can vary by country, so we are unable to provide specific costs.

For customers from outside of the UK, the price at checkout does not include UK taxes, but local taxes may be charged when you import the goods.
Customers are advised to check with their local customs authority prior to placing an order whether there will be any additional duties or charges payable.

Although we aim to ship all orders promptly, processing times may vary, and you should allow up to 14 days for delivery, longer for overseas orders.
Contact us at orders@kaypictures.co.uk if your order is not delivered within this time frame.

To purchase individual Kay Fun Patches, visit our UK online shop, where you will also find an overview of our international distributors, detailed instructions and a choice of helpful accessories to aid patching compliance.

Adult Eye and Glasses Patches are available from the Ideal Eye Patch eBay store in plain and pattered designs. You can also order Kay Magic Patches for private use.

Terms & Privacy

All sales are conducted on a business-to-business basis.
Read our full terms and conditions here.

Please note that all sales are conducted on a business-to-business basis. 

Goods may only be returned with prior written consent obtained from Kay Pictures Ltd.

If you want to return an item, you must send an email to us with the delivery note/invoice number and your reason for the return. If we agree to accept the return, we will issue a Returns Number which must be clearly marked on the parcel and any paperwork.

No returns will be accepted or processed without a Returns Number (RN). A restocking fee may apply.

For our full returns policy, please read our terms and conditions here.

To read our full privacy policy, please click here.

Contact Details

Kay Pictures Ltd
Unit 39, Silk Mill Business Park,
Brook Street, Tring,
Hertfordshire, HP23 5EF
UK

Telephone
Monday-Friday, 9.30am-3pm
+44 (0)1442 823507

Fax
+44 (0)8701 236191